SHIPMENTS AND RETURNS
Packages are generally dispatched within 24 hours after receipt of payment. The shipment is done by DHL and we communicate you a tracking number when it is shipped. Shipping fees are free in Europe zone.
Outside Europe, shipping fees are invoiced for each order below € 500. These fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
RETURN POLICY & REFUNDS
No refund or exchange on items purchased with discount during private sales or sales periods.
If for any reason you are not happy with your order the items can be returned within 14 days for a size/merchandise exchange or a refund.
Please follow these instructions if you need to return an item.
1- Sign into your account and under My Orders, select the items you would like to return.
2- Click on the button of the item you would like to return and specify the reason why you want to send the item(s) back. If an item is faulty, please provide details. If you would like to exchange an item because the fit isn't right, specify the right size.
3- Returns are free in Europe. Please ask for a return label by email to info@zoe-ona.com
4- Outside Europe, returns must be sent with the shipping service of your choice (and at your expense) that provides a tracking number you shall communicate us.
5- To ask for a refund, please send an email to info@zoe-ona.com and follow the same instruction as return process. Your refund will be credited to the original purchaser's credit card. Please note that card refunds may take up to 10 business days for your bank to complete, depending on their processing time.
